Customer story · Commercial & trades

Rework cut from 10% of the job to 0.2%

AE Smith is a mechanical and HVAC services contractor operating across Australia and New Zealand. Rework used to consume about 10% of a project’s value – hundreds of thousands of dollars. On the next project, same staff, CONQA in place: 0.2%.

10%0.2%

Of project value lost to rework – same staff, next project, with the checks captured as the work went in.

“With us the risk is zero, they have all the documents to prove it, it doesn’t get easier than that.”

Jeff Wright, Operations Manager, AE Smith
AE Smith mechanical services installation

The job

Thousands of sheets of paper per job, and a QA process that didn’t hold up to audits. The New Zealand division tackled it as a culture change, not a software install – leadership drove engagement until the checks were part of how work got done. The 2020 project came in with zero defects, ahead of schedule and under budget.

The claim that answers its own questions

“The client loves it, they’ve never had something like this before. They know exactly how we’re tracking and if we’re on programme. Our last progress claim was 900 pages long, because it had a copy of every single trench we worked on, with photos and comments attached.”

Jeff Wright

Payment claims run at 100% accuracy, and the platform’s progress tracking feeds planning and resourcing down to the hour.

What it does for the crew

“You are creating a happier work environment when things are getting done right the first time. The mood on site when you’re sending them back in on weekends, after hours, fixing up stuff they’ve already done – they are not happy. If they’re not happy, I’m not happy.”

Jeff Wright

See it on work like yours.

CONQA catches it before it needs redoing – and files the proof against the claim.

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