CASE STUDY

Downer and the importance of Quality Assurance

Downer is a leading provider of integrated services across transport, utilities, and infrastructure. With projects spanning highways, rail, and large-scale civil works, quality assurance (QA) is critical to delivering safe, compliant, and reliable outcomes.

S291 Construction
Industry

Civil Infrastructure

Case study bio

Downer

Craig Lingard
SH1/29 Project Manager

Cameron Hyndman
National Lead for Digital Engineering

DOWNER

For highway projects like State Highway 1/29, QA ensures every component meets stringent standards, protects client interests, and supports a timely handover. Downer has always maintained strong QA processes, and partnering with CONQA was all about enhancing efficiency and transparency through utilisation of the latest digital solution.

“CONQA didn’t just digitise QA, it changed how we work. Our teams are more efficient, our clients have greater confidence in the product we deliver, and we’re setting a new standard for infrastructure delivery.”

Craig Lingard, SH1/29 Project Manager, Downer

Introducing & implementing CONQA on SH1/29

On the SH1/29 project, Downer implemented CONQA to digitise QA workflows and broaden quality management responsibility across the delivery team.

Key steps included:

✔️ Integration with the existing QA system to maintain compliance with The Downer Standard while reducing manual paperwork.

✔️ Training site teams and supervisors to capture QA data in real time using mobile devices.

✔️ Embedding QA into daily operations, ensuring every task is verified before progressing to the next.

Using CONQA shifted quality assurance from the often centralised and sometimes bottle-necked approach to a wider collaborative, real-time process, improving visibility and accountability across the project.

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Benefits to partnering with CONQA

The introduction of CONQA delivered more than operational efficiency, it significantly enhanced how teams work and how clients experience and interface with quality assurance.

👉 Improved Collaboration: CONQA meant that quality assurance became a shared responsibility, fostering stronger teamwork and accountability

👉 Greater Transparency: Real-time visibility into QA progress gave stakeholders confidence and reduced uncertainty.

👉 Enhanced Client Trust: CONQAs digital records provided clear evidence of compliance, strengthening relationships and credibility.

👉 Cultural Shift: Moving from paper-based to digital QA created a mindset of continuous improvement and innovation.

👉 Reduced Stress for Teams: Eliminating manual paperwork freed site teams to focus on delivering quality work rather than chasing paper forms.

👉 Future-Ready Processes: CONQA established a scalable QA model that supports Downer’s long-term digital transformation goals

SH291 Complete

"Our site teams are focussed on delivering the works to programme and to succeed, we must complete our quality documentation as the work proceeds.

CONQA provides a straightforward and dependable way to achieve this, enabling our crews to capture QA data in real time and allowing managers to track progress with clarity.

The CONQA team handle the setup, rollout, and creation of digital ITPs, making onboarding fast and efficient requiring minimal involvement from I.T."

Cameron Hyndman, National Lead for Digital Engineering

The end result

Downer leveraged CONQA to build on strong QA foundations, achieving efficiency gains and delivering superior outcomes for our client. Beyond cost savings, the shift empowered teams, improved collaboration and collaborative decision making.

Following the success on SH1/29, Downer has extended CONQA across all major projects, reinforcing its commitment to innovation and quality. This partnership with CONQA positions Downer as an innovator in digital QA excellence.

See how CONQA enhances quality, transparency, and delivery.

Book a demo to see how CONQA integrates with existing QA systems, supports site teams in the field, and scales across major infrastructure projects.

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