How Flooring Junction deliver multiple projects simultaneously and reduce travel time by 2-hours a day

Flooring Junction is a commercial flooring company based in Auckland, New Zealand and has been in business for over 30 years. They’re known for consistently delivering high-quality projects. With a diverse portfolio that includes hospital installations and large residential complexes, managing quality assurance (QA) across multiple sites comes with its challenges. We recently sat down with Lofty Oelofse, Project Manager at Flooring Junction to find out more about how they’ve made the leap to digital quality assurance. 

The challenges of managing multiple jobs manually

Before adopting CONQA, Flooring Junction relied on manual and paper-based processes, which were time-consuming and prone to errors. Project Manager, Lofty, who is responsible for overseeing multiple projects simultaneously, found it a burden  to conduct quality control (QC) checks at every site. Manual ITPs were adding hours to his daily schedule.

"Previously, I needed to be onsite and at each location to conduct quality checks as work is progressing through each stage of flooring being laid. This was increasingly difficult to manage and be onsite with a lot of travel required to make it to each site in time. Teams were progressing projects which involved  laying flooring, adding the first layer, adding a second layer and then adding the final coating, all of which required in-person checks."
Lofty Oelosfe, PM, Flooring Junction

Finding the right software for the job

The team at Flooring Junction, led by Lofty Oelofse, chose CONQA for its simplicity and effectiveness.

“CONQA was simple and did what it promised - simplified our quality assurance processes.”
- Lofty Oelosfe, PM, Flooring Junction

The software allowed team members to capture QA data directly onsite, streamlining the inspection process and making it more manageable to complete several QA checks simultaneously. Now, using CONQA, Lofty now manages 15 to 20 projects concurrently without the need for frequent site visits.

Implementing CONQA with ease

The onboarding process for CONQA was seamless, with excellent support from the New Zealand-based team. Lofty and his team spent time setting up an initial framework, tailoring checklists to meet specific project requirements. This preparation facilitated a smooth transition from manual to digital QA processes.

Benefits

1. Time Efficiency: CONQA significantly reduced the time spent on QC activities, saving Lofty around two hours daily on travel. This efficiency allowed him to focus on strategic project management rather than routine QC tasks.

"Now, using CONQA I can assign QC to other staff onsite and they can complete it. As a Project Manager, the impact of this has been huge as I can rely on team members to help complete quality checks and as a result I'm saving around 2 hours a day which was previously spent on travel"
- Lofty Oelosfe, PM, Flooring Junction

2. Improved Accountability: By integrating CONQA into their administrative processes, Flooring Junction ensured that subcontractors performed their own QC checks, enhancing accountability and maintaining high standards of workmanship.

3. Comprehensive Documentation: Moving to a digital system provided a reliable record of completed work, crucial for warranty claims and resolving disputes about damages. The ability to document and prove adherence to installation procedures protected Flooring Junction from unwarranted claims.

“It’s common for questions to come up throughout a project delivery but now we have the proof right there in CONQA. Having photos and reliable records means we can quickly resolve any disputes on the workmanship completed by the team” 
- Lofty Oelosfe, PM, Flooring Junction