Maximising Quality Assurance with SWP Commercial

SWP Commercial specialise in commercial roofing and carpark waterproofing and offer their services in Auckland, Bay of Plenty, Wellington and Christchurch. Seneka Bours, Operations Manager at SWP Commercial shares what the impact of digitising their day-to-day QA processes has meant for the team and the way they work. 

"Before implementing CONQA at SWP Commercial, we struggled to maintain professional documentation process for our QA procedures" says Seneka.

This often meant scrambling through thousands of photos on multiple phones or ipads to confirm the work had been completed as per specification. CONQA implementation now provides our site teams with a step-by-step process aligned with the system we are installing. Photos are uploaded directly from site on the day of installation, and this real-time information allows our operations and QA teams to review immediately.

"Since adopting CONQA six years ago, we've seen remarkable improvements. CONQA has been a game-changer in refining our QA workflows and empowering us to deliver QA documentation of the highest quality with remarkable efficiency", says Seneka. 

"Using a system that streamlines our ability to capture QA and documentation processes in a step-by-step manner has significantly cut down on unproductive tasks and time spent on double-checking" Says Seneka

The team at SWP Commercial have embraced CONQA over the years and it has become entrenched in the way our team operates. "I couldn't imagine the team accurately capturing and recording QA without CONQA" Seneka.