Customer story · Manufacturing

Paid on time, four claims in five

Viridian Glass is one of New Zealand’s leading commercial glazing companies. Skilled teams were never the problem – proving when and how work was completed was. With QA reports attached to every progress claim, on-time payment went from roughly half to 80%, and bad debt fell by an estimated 30–40%.

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Progress claims paid on time, once QA reports started travelling with them.

“More and more frequently… if we don’t provide QA, we’re not getting paid that following month.”

Blair Williams, GM Commercial & Installations, Viridian Glass
Viridian Glass installation on a commercial build

The job

On a high-rise, Viridian’s glazing is finished long before the site is. Then the cleaners and follow-on trades come through.

“We’d do a million, 1.5 million dollars worth of window glazing on a high-rise apartment, and then the cleaners would come in and go nuts with their razorblades... Or you’d have pit marks from guys with grinders... That’s what leads to the arguments later on, and that’s ultimately what holds up your payments.”

Blair Williams

QA ran differently site to site, paperwork arrived late or incomplete, and a tick-box culture meant documentation that looked fine without the checks behind it. When damage appeared, Viridian had no proof their work left defect-free – so the back-charge landed on them.

What changed

Installation teams photograph completed work in real time from the site. QA reports generate from the record and go in with the progress claim, and the handover moment is timestamped.

“Once we QA it and send it to the construction company or the fabricator, it’s their responsibility, and we get paid for it.”

Blair Williams

The result

Claims process faster because the client’s uncertainty is gone. On-time payment climbed from around 50–60% to 80%, bad debt fell an estimated 30–40%, and blame for other trades’ damage stopped sticking – the record shows what was handed over and when.

“The big one for us is quality workmanship from our guys, and evidence that it’s been put in, completed, and enabling us to get paid.”

Blair Williams

See it on work like yours.

CONQA attaches the evidence to the claim – so payment stops waiting on arguments about who scratched the glass.

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