The job
Paper QA meant progress was hard to track and completed work hard to evidence. When quality or completion got questioned, it turned into a dispute – time, money and the client relationship all on the line.
“When I sat through the demo of CONQA, it was an instant yes – the timing was just right. And now, CONQA has been everything I hoped for and more.”
Jade Rayner
What changed
Site teams capture signatures, photos and QA evidence from the field, in real time. Management incentivises crews for completing QA properly in CONQA – the record is part of the job, not an after-hours chore.
“As management we recognise the value and cost-savings that robust QA brings, so it’s an easy decision for us to encourage and incentivise the guys onsite to ensure they’re completing their QA in real-time using CONQA correctly.”
Jade Rayner
Where it paid
A questioned installation would once have meant excavating and replacing pipe to settle the argument. The CONQA record showed the work met spec – approximately $28,000 that stayed in the business. The same reports now travel with tenders: QA that Dempsey Wood could submit straight through to Auckland Council and Watercare helped push a tender over the line.
“One of my favourite moments was when I was busy on site working, and I noticed the site engineers (our main contractor’s party) walking around the site and doing inspections using an app. That same afternoon, I noticed a report in my inbox, and it was a CONQA one.”
Jade Rayner