The stakes
A NOC pays for outcomes, and it audits them. Work that doesn’t last costs the contractor money back; work that holds up earns contract extensions and a stronger re-tender. Higgins uses CONQA to keep every job’s QA in one open record – checked as the crew works, issues logged and fixed before handover, visible to everyone on and off site.
“CONQA provides a series of checkpoints where the team onsite can look at it and go, yes we’ve addressed this, it’s confirmed and here’s evidence.”
Ben Waterhouse
The client sees the same record
Client and contractor watch the same daily record. There is no separate reporting layer to assemble, and no argument about whose version is right.
“Everything comes directly from the ground, they are seeing exactly the same data as us.”
Ben Waterhouse
Project managers cover multiple sites without being on each one every second of the day – the QA is reviewable remotely, so their site time goes to the project teams instead of paper ITPs.
The crew came around in a week
“The team really likes CONQA. It took them about a week to get on board and now it’s their favourite thing. They can trust that what they’ve written is in front of them and that it’s not going to get lost. It gives them confidence.”
Ben Waterhouse