Account Manager

Location: Melbourne, Victoria | Employment Type: Full-time 

About CONQA:

CONQA is a leading provider of quality assurance software for the construction industry. Our platform empowers construction teams to streamline processes, ensure compliance, and deliver projects with confidence. Join us in transforming the construction landscape through innovative technology.

The opportunity:

We’re looking for an Account Manager to join our team in Melbourne. You’ll be responsible for managing a portfolio of customers, helping them get the most out of CONQA, and ensuring they stay and grow with us.

This is a hands-on role where you’ll work directly with customers: training new users, solving problems, spotting opportunities to add value, and building strong long-term relationships. If you’re passionate about helping people succeed with software and want to play a key role in scaling a product that’s changing an industry, we’d love to hear from you.

What you'll be doing

  • Onboarding & training: help new customers get set up and confident using CONQA
  • Adoption & engagement: check in regularly, track usage and support ongoing success
  • Retention & risk management: spot early signs of disengagement and respond quickly
  • Customer advocacy: champion customer feedback internally and collaborate with product, sales and support teams
  • Reporting & tracking: monitor account health and keep CRM records up to date

What you'll bring

  • 2+ years' experience in Account Management, Customer Success, or SaaS customer-facing roles
  • Strong communication and relationship building skills
  • Proactive, solutions-focused mindset
  • Comfortable juggling multiple priorities in a fast-paced environment
  • Experience with tools like HubSpot, Salesforce, or similar
  • Experience in construction or infrastructure is a bonus but not essential

Why join CONQA:

  • A role where you can have a meaningful impact and solve interesting problems
  • A collaborative team of passionate professionals
  • Regular team lunches and activities to foster a connected environment
  • A focus on wellbeing and work-life balance
  • Employee share scheme: you'll own part of a company making a real difference!
  • Shorter work weeks (at full pay) with our Four Day Work Week.

How to apply

If you are excited about this opportunity and think you have what it takes, we would love to hear from you. Please send your CV and a cover letter detailing your suitability for this role to info@conqahq.com

Join us and be a part of our exciting journey!