Application Support Specialist

12-Month Fixed Term Contract | Parental Leave Cover
Location: Auckland | Employment Type: Full-time 

About CONQA:

CONQA is a leading provider of quality assurance software for the construction industry. Our platform helps construction teams streamline processes, ensure compliance, and deliver projects with confidence.

We work closely with contractors and project teams on complex, real-world builds. Our Customer Experience (CX) team plays a critical role in making sure customers feel supported, heard, and successful when using our platform.

The opportunity:

We’re looking for an Application Support Specialist to join our CX team on a 12-month fixed term contract, covering parental leave, with a March start.

You'll be stepping into a well-established role, supporting a strong and highly regarded team member while they are on parental leave. There are big shoes to fill, but you won't be expected to do it alone.

You'll receive thorough onboarding, hands-on training, and ongoing support to help you get up to speed and feel confident in the role. This is a practical, learning-focused opportunity to build experience in application support while working closely with customers and internal teams.

This role is well suited to someone early in their career who enjoys helping people, learning how software works in real-word environments, and building strong foundations in customer or application support.

What you'll be doing

  • Customer support & troubleshooting: respond to customer queries via email, chat, and phone with clear, timely and friendly support
  • Ticket management: own support tickets end-to-end, including project builds, checklist edits and configuration updates
  • Issue resolution & escalation: triage technical and process-related issues, conduct first level root cause analysis, and escalate when required
  • Documentation & knowledge sharing: maintain high-quality ticket notes and contribute to internal documentation, help articles, and macros
  • Continuous improvement: identify recurring issues and suggest improvements to workflows, content, or customer guidance
  • Team contribution: support knowledge sharing and collaboration within the CX team

What you'll bring

  • Experience in customer support, service desk, retail, hospitality, or other customer-facing roles
  • Strong communication skills and the ability to explain technical concepts clearly and simply
  • A structured, solutions-focused approach to problem-solving
  • Confidence using ticketing tools such as Intercom, Zendesk, or similar
  • Ability to manage multiple priorities in a fast-paced environment
  • Curiosity about how customers use systems in real-world, operational settings
  • Experience in construction, infrastructure, or field-based industries is a bonus, but not essential

Why join CONQA:

  • A well-supported fixed term role with clear expectations and structured training
  • Strong onboarding and ongoing support to help you succeed
  • A collaborative, learning-focused Customer Experience team
  • The opportunity to work on a product making a real impact in the construction industry
  • A culture that values early communication, ownership, and doing things properly
  • Four-day work weeks: most Fridays are gifted as days off
  • A genuine focus on well-being and sustainable ways of working

How to apply

If  you’re excited about this opportunity and are looking for a supportive, practical role where you can learn quickly and make a real contribution, we’d love to hear from you. Please send your CV and a cover letter detailing your suitability for this role to info@conqahq.com

Join us and be part of our journey to make construction quality simpler and more reliable