From blind spots to full visibility: a council's QA blueprint
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As a council, you are the steward of public assets. Every road, pipe, and park in your network is your responsibility, and you rely on contractors to deliver the essential work that keeps communities moving. But that creates a critical question: how can you be sure the quality you’re paying for is the quality being delivered?
Too often, the answer is a patchwork of paper dockets, scattered spreadsheets, and a dozen different contractor systems. This fragmentation leaves you in the dark, making it impossible to get a single, reliable picture of where your money is going. It’s time to move from being dependent on reports to being in control of the quality process.
The high cost of fragmented QA
When contractors all use their own systems, you face three big risks:
- Audits become a headache: compliance reporting means chasing data from multiple sources in different formats
- Problems only surface too late: without real-time visibility, defects are often discovered weeks after the work is complete, driving up rework costs
- Asset management is compromised: you can’t plan for the future when condition data is inconsistent, outdated, or locked inside contractor systems
These risks are now under greater scrutiny, with governments' renewed focus on infrastructure oversight making transparent, reliable data more important than ever.
The shift: take back control
Recently, we've seen local government changing the model. To gain full visibility, councils are moving away from the old model of relying on contractor systems and are instead exploring the benefits of a single, unified QA platform.
By providing a tool like CONQA, councils ensure every contractor captures quality data in the same format, in real time, and flows it directly back to council. That shift gives you full visibility and control — not weeks later, but as the work happens.
"Regularly updated records of QA means there are better lines of communication among all parties which helps to build trust, mitigate any long term issues or mistakes and saves everyone money in the long term."
Ben Waterhouse, Renewals Manager, Higgins
What a single source of truth delivers
A unified QA platform gives you a complete and consistent view of your maintenance programme:
- Total visibility: see live dashboards of your jobs with progress and quality checks updated in real time
- Effortless audits: all QA evidence, including time-stamped photos, is stored in one place and always audit-ready
- Smarter asset management: consistent condition data flows straight into your systems, helping you plan budgets and prioritise work
Take control of your QA. Stop chasing reports and start leading with clarity. By setting a single standard for QA, you gain the visibility and data control needed to protect public assets and deliver better outcomes for your community.
See how CONQA works
Book a demo to see how CONQA can provide you with the transparency you need.