RSA Contractors streamlined QA and strengthened client relationships
From complex infrastructure builds to two-day jobs, CONQA helps RSA deliver quality at every scale.
.png?width=600&height=450&name=Template%20website%20heros%20(2).png "Template website heros (2)")
Civil Infrastructure
RSA Contractors
Von Jones
Senior Engineering Manager
QLD
Australia
.png)
What do you do when QA is slowing you down?
RSA Contractors work across Queensland, New South Wales, and the ACT, delivering projects in high-compliance sectors like civil infrastructure and energy. With multiple teams and varying project scopes, they needed a QA process that was consistent, scalable, and, above all, easy for everyone to use.
But their existing QA systems weren’t helping. Tools that promised to be all-in-one solutions often introduced more friction than value, requiring technical expertise, expensive add-ons, and constant troubleshooting.
The result? A fragmented QA process, difficulty scaling best practices, and a disconnect between site teams, engineers, and clients.
“We were looking at options that claimed to be a one-stop shop... but they were clunky. You needed to be an expert just to get started."
.png?width=600&height=450&name=Template%20website%20heros%20(3).png "Template website heros (3)")
CONQA's out of the box functionality
When RSA joined CONQA in March 2025, they weren’t looking for bells and whistles. They wanted simplicity and clarity. A tool that supported their work without getting in the way.
“We didn’t have to be an expert. You guys loaded it up, and we were off running.”
CONQA provided a practical, out of the box solution that aligned with how RSA teams actually work. Engineers and supervisors could jump in without lengthy onboarding, and project QA began flowing more smoothly from the get-go.
A solution that fits your projects
From multi-million-dollar infrastructure builds to short-duration agricultural jobs, RSA’s projects vary widely in scope. Previously, they struggled to find a solution that served them across all projects.
“We’ve got some projects that are very complex, and some that are not very complex at all. What we have previously struggled with is a system that is flexible to use on all types of projects."
CONQA gives RSA the flexibility they need. The platform scales to fit each project, supporting complex QA workflows where needed, and staying simple and lightweight where it wasn’t.
"Because CONQA is so easy to use, and not only by engineers, but also by supervisors, it can actually help us with our smaller, hourly rate projects too.”
Von Jones, RSA Contractors
What has changed since using CONQA?
True collaboration: Clients in the QA process
One of the biggest operational shifts RSA has seen is how easily CONQA enables collaboration, not just within the project team, but with their clients as well.
With CONQA, RSA’s clients are no longer passive recipients of handover packs at the end. Instead, they’re active participants throughout the QA process. By giving clients access to update and contribute in real time, RSA has been able to build stronger, more transparent relationships.
“We’ve got it set up now where we work fairly collaboratively with the client. They can get into CONQA and make changes, essentially a user same as us. It makes it easy, and they’re now physically building up the QA package with us.”
The result? A smoother workflow, fewer back-and-forths, and improved buy-in from stakeholders.
QA in real time
As Von notes, in traditional QA setups, documentation can often end up lagging behind work. Engineers or supervisors take mental notes or photos on personal phones, intending to catch up later (sometimes days later) which introduces risk, inconsistency, and chance of rework.
CONQA eliminates this gap by making QA part of the work, not an extra step. Photos are now taken and attached on the go, checkpoints are updated in the field, and everything is time-stamped and stored in one place.
“It’s real-time. Before, QA would get pushed back… now, it’s so accessible that people just do it. And the client can see the photo, the date, the checkpoint, everything.”
This real-time accessibility hasn’t just improved compliance, it’s given RSA’s QA process a more professional edge that strengthens client confidence.
“CONQA is real time. When you don’t have a system like this, it tends to be cumbersome, and has a delay, and QA work gets pushed back. It might end up a week behind and now you’ve got to try and track down your photos.”
Von Jones, RSA Contractors
Supported by CONQA: RSA now has more professional and consistent QA practices
With support from CONQA’s responsive team, RSA teams feel confident relying on the platform, even when issues arise on site.
“The turnaround for when we do ask questions is pretty quick. That’s a big point for us. There’s nothing worse than when you have an issue, and having to wait a few days, and then it’s passed by the time you hear back.”
All of these improvements, speed, collaboration, flexibility, and support, contribute to something bigger: a more professional experience for RSA’s clients.
“People are taking more photos, that means they’ve got more information and the client can see it. It’s got a more professional feel to it and helps with client buy-in.”
.png?width=600&height=450&name=Template%20website%20heros%20(4).png "Template website heros (4)")
For RSA, CONQA isn’t just a tool for compliance. It’s a key part of how they build better, deliver consistently, and win trust on every project.
See how CONQA works
Book a demo and our team will be in touch to set up at time to show you how CONQA checklists, approvals and reports help you manage progress on-site.