How Wilson Plumbing and Drainage reduce their rework by 80%

One of Australia’s leading hydraulics contractors, Wilson Plumbing & Drainage is a dominant force in the Victorian market, having worked on many of the buildings which define Melbourne’s skyline. The team have seen a significant increase in their quality and productivity after working with CONQA. Phil Clough, Construction Manager shared their story with us.

Delivering quality outcomes for clients is a key focus at Wilson Plumbing and Drainage. This lead the team to on their digital transformation journey, where they used CONQA to achieve this.

Since implementing CONQA, Wilson Plumbing & Drainage has seen at least an 80% reduction in rework and much less long-term risk.

Every month, Wilson Plumbing and Drainage’s teams log more than 5,000 photos of their work, which they take at key milestones.

Through CONQA, these photos are available instantly in the office to facilitate handovers and support payment claims. The images don’t pile up on one team member’s phone.

For Wilson Plumbing & Drainage, quality isn’t just a word, it’s their culture.

“It’s about having the documentation there when you need it. It’s not only a live feed from the site, the proof is there forever and it’s easily accessible,” says Phil.

Phil leads his teams to engage in the Quality Assurance (QA) process. Quality is crucial to the business and he brings everyone on that journey to help deliver industry-leading results.

Every week Wilson Plumbing and Drainage conduct weekly reviews to understand how quality is tracking, utilising CONQA for transparent and detailed analysis enables them to continuously refine and enhance their QA processes. 

“Keeping it simple and useful for our guys on the ground is key. With CONQA, we get it right the first time, and can prove it,” says Phil.